Getting started with Zendesk Explore Follow

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6 comments

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    Nienke

    Where is data stored when you link it to your Explore account? EU, or US?

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    Ian Alexander

    Hi Nienke,

    Thanks for the question. During our Early Access Program data is stored in the US. After our General Availability release, customers will have the option to store their data in either the US or EU.

    2018-7-11 - Excited to update you and let you know that Explore is available both in US and EU, based on the location of you Zendesk instance.

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    Nienke

    Thanks Ian, and if I have the security add-on on my Enterprise plan, would that allow me to choose where I keep data?

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    Tony Dell'Ario

    Does opting into this program replace the current Reporting page in our Zendesk instance, or is it a separate environment? We'd like to make sure that by checking this feature out we'd still have access to our data and reporting presentation as it is in case we don't find this new feature satisfactory.

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    Andrew Forbes

    Hi Tony - Access to Zendesk Explore will not replace the current Reporting page in your Zendesk any time soon. Both reporting interfaces will run in parallel. 

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    Andrew Forbes

    Hi Nienke - Data storage is based on the location of your Zendesk Support instance, so if your Support instance is hosted in the EU, then your Explore data will be too. 

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