Creating standard calculated metrics and attributes

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6 Comments

  • Jacob J Christensen

    I'd like to have my ticket ID's in a table view hyperlink to the ticket url (like it does out of the box in GoodData), but I can't figure out the syntax for achieving that with a Standard calculated attribute. Can you help me out? Thanks. 

    1
  • Rob Stack

    Hi Jacob, I'm working on a recipe for doing exactly this, and it should be released sometime next week. 

    However, as a teaser, try this formula:

    LINK("https://support.zendesk.com/agent/tickets/"+[Ticket ID],[Ticket ID])

    Replace 'support.zendesk.com' with your own subdomain.

    Also, in the chart configuration menu, choose Chart > Text Interpretation, and choose HTML.

    Finally, on the same page make sure that Clickable URL is checked.

    This is still in draft, so is unsupported, but hopefully gives you a starting point. 

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  • Jacob J Christensen

    Awesome! That works from the web UI, will it be possible - at some point to also have it available in exported reports? PDF's and Excel is what I'm thinking.

    Thanks Rob!

    0
  • Rob Stack

    Hi Jacob, I'll make sure to forward that request onto the correct folk. Rob

     

    1
  • Rob Stack

    Finally, here's the link to the new recipe for clickable links - https://explore.zendesk.com/hc/en-us/articles/360002084927-Explore-recipe-Configuring-clickable-links-to-tickets

     

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  • Jacob J Christensen

    Thanks a lot Rob!

    1

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