Organizing values by groups and sets

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6 Comments

  • Inbal Romano

    Hi, Is there a way to delete or edit a group I created? 

    Thanks!

    0
  • Rob Stack

    Hi Inbal, once you create a group, it becomes a calculated attribute. You can then go into the data structure menu and delete these if you wish. See https://explore.zendesk.com/hc/en-us/articles/235974967-Adding-and-organizing-metric-and-attribute-folders

    I'll update this doc soon to make this a bit clearer. Thanks!

    1
  • William Chase Myer

    Is there anyway to add multiple custom groups to the same table/chart/or graph? I have been attempting this for some time and fail to do so successfully. Ex.) I would like to compare NE store locations (in one custom group) to SE store locations (in another group). When I try to add both of these custom attributes to the same table I receive an error stating, "No data available. Please check your calculations that you have set."

    Furthermore, some tags that ave been used within the past 7 to 30 days do not appear even when filtering with the specific tag. 

    0
  • Candie Baring

    Hello William!

    For groups, please try making them all within the same attribute. It seems you have made one group for NE and one for SE. If these are exclusive groups, they can't be used together as no result can be in both. Instead, you should create two groups within the same attribute.

    Should you need further assistance, please send us an email to support@zendesk.com. Have a great day!

    0
  • Noah Lone

    When creating a group, is there a way to select all values on the left side at once instead of selecting each value individually? We have hundreds of tags and are trying to create a group with almost all of our tags but it's very tedious selecting each tag one by one instead of highlighting them all at once.

    Thanks!

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  • Jon Daniels

    Hey Noah!

    Thank you for your patience here, I was testing to see if there was a way to select all the values at once, but unfortunately this isn't currently possible.

    I couldn't find a product feedback post regarding the ability to "select all" when creating a group from a ticket field or tag's values, so I suggest adding this to our feedback page here:

    Explore Product Feedback and Discussion

    Thanks for sharing this feedback, I think this would be very useful as well!

     

    0

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