Using forecasting to predict results

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8 Comments

  • Daniel Duan

    I'm very interested in this 'forecast' function, and may I have a rough picture on what is the mechanism of this predicting function?

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  • Ryan Mumby

    Kind of what Daniel's asking as well, I'd like more in depth info on how "Additive trend and multiplicative season or Additive trend and additive season method options" work and differ from each other.

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  • Rob Stack

    Hi Ryan, I'm digging into this question, and I'll try and get you an answer and update the docs as soon as I can.

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  • Rob Stack

    Hi again Ryan, I received some quite in-depth information about how forecasting works, and have added it to a section at the end of the article. I hope this helps, but if you have any problems, do let us know. Thanks! - Rob

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  • Ryan Mumby

    Great, thanks Rob. Some of it's a little over my head as an admin, but it definitely gives me more to go on, especially so I can communicate it to and work with our own internal analytics and reporting teams!

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  • Emma MacDonald

    Hi! My team was so excited about this feature, but we're having a really hard time getting it to work. We keep getting the error "forecast error year missing. If we're just trying to predict tickets created by week, and we have at least 2 years of data, what is the error referring to?

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  • Rob Stack

    Hi Emma, I've opened a ticket on your behalf so somebody can look at your issue more closely. I'll be sure to update the docs if necessary once this ticket is resolved.

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  • Emma MacDonald

    Thank you, Rob! Appreciate your quick action! 

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