Adding interactive dashboard widgets

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  • Patrick DePalma

    When I alter the Time Filter Widget the date used won't persist and will reset when I leave and return to the page.  Additionally if I have automatic sharing setup then it will use the default time of 30 days.  Is there a way to have the Time Filter persist?

    I'd rather not have multiple versions of the same query where the only difference is the timeframe.

  • Nhia Lor

    Hi Patrick,

    You can achieve the functionality of setting default dashboard filter results by creating and using Explore Bookmark filters on your dashboards.  One of my colleagues has provided some helpful instructions on how to accomplish this in the comments of this article HERE.

    For your convenience I will list them below as well:

    This result was achieved by using a Bookmark filter. You can read more about how to use Bookmarks in Explore here

    Essentially the process is as follows:

    1. Filter to a timeframe 

    2. Capture this timeframe as the default using the Bookmark

    3. Hide the Bookmark widget from the dashboard


    Hope this helps with what you were looking for!

    Best Regards,

    Nhia Lor.

  • Gal Zohar



    This is a very useful feature, but imho it's missing a critical capability.

    In the *filter setup*, I am looking for the option to limit the possible values. Let's say I want to set up a filter by tag, and I want to give the user a multiselect of the tags "vip_client", "new_client" and "returning_client". If I try to do this, the dashboard user will get a list of all the tags (100s of them), instead of only the 3 I care about for this specific dashboard. 

    Another example is - when using a recently added ticket field, many tickets show NULL or blank. I don't need those options in the dashboard filter, but I can't set up the filter without showing them.

    Is there a way to limit the filter for a few specific (pre-chosen) values for the dashboard user to chose from?


  • Dan Kondzela

    Hey Gal! That is a good use case, you would likely find the most success in utilizing Groups or Sets. More information on Groups and Sets can be found on this document: Organizing Values by Groups and Sets

    The basic route you would want to take would be to log create a group of the relevant Ticket Tags while grouping all the other tags into an 'Other' group. This will give you more control over filtering the data on your query than a Set might. That being said, a Set will accomplish the same functionality! Just be prepared to see much lower numbers, potentially, then you currently are.

  • Justin

    What would cause a query to not update on a dashboard when updating a filter? For example, if I have a date range filter, and update it, some of my queries are not changing

  • Joe Beaudoin

    Hi Justin,

    Thanks for your question!

    If the queries in question are not updating when you apply a time based filter to a dashboard, then it's likely the case that the dataset these queries are built from does not have the attribute you've selected to filter for.

    When dashboards have queries from multiple datasets, each dataset has its own subset of attributes. Time based filters look for an attribute to key off of, and they are capable of having multiple attributes configured. If your filter is devoid of an attribute from each dataset present in your respective queries, then those queries will fail to respect the range of your filter and the data won't be manipulated.

    Consider reviewing the attributes you have checked for your filter and be sure to "check the box" for (at least) one from every dataset you intend to filter so that all of your queries respond accordingly.

    I hope this helps!

  • Colin Wilkinson

    Has the "updated at" widget been deprecated? I'm not finding it in the widget menu.


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