Metrics and attributes for Zendesk Chat

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  • Marty Whitby

    I was informed that the Chat dataset is not available yet in Explore. Is this an account specific issue or has it not been added to Explore yet?

  • Nicole - Community Manager

    Hi Marty -

    It has not been added yet, but is coming soon. You may be interested to read through the October Updates to Zendesk Explore for additional details.

  • Andrew Forbes

    Hey Marty -


    Wanted to let you know that our team has finished rolling out the Chat dashboard. You can access it now in your account. Please let us know if you run into any issues. 




  • Jamie Noell

    I am not seeing Chat Conversion in Explore. Do you know when this type of reporting will be added to the Chat Dashboard or at least be available for a custom query?


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