Note: These articles are provided for instructional purposes only. Zendesk does not support or guarantee custom reports. Please post any issues you have in the comments section or try searching for a solution online.
To help you get the most from Explore, we've put together a selection of recipes you can work through.
These reports are in the following categories:
- Tickets by agent by channel
- Ticket creation heatmap
- Displaying tickets answered within different time brackets
- One-touch tickets
- Finding how many users submit tickets each month
- Reporting on created and solved tickets
- Tickets by time of day created
- Finding tickets with no replies
- First reply time heatmap
- Configuring clickable links to tickets
- Solved tickets this year compared to last year