Custom drop-down field displays tags rather than title value

Completed

12 Comments

  • Vincent Dollet

    Hi Phoebe!

    Thank you for reaching out.

    This is a known issue which we are planning to fix in the coming weeks.

    Kind regards,

    Vincent

    0
  • Phoebe Price

    thanks much!

    0
  • Peter Lynch

    Any update on this? Having a custom field as the row still shows the tag value in my graph

    0
  • Anton Mintsev

    Hey Explore team,

    Though it can be ok to use calculated attributes when we have a really big list we should be able to present custom field labels values. Looking forward for the update.  

    0
  • Tobias Hermanns

    Same issue here, our product list have 800 entries and i want to see the Title, not the tag.

     

    When this will be fixed?

     

     

    0
  • Vincent Dollet

    Hi Tobias,

    Good news - we will deploy this week a new version that will show the "custom field values" instead of the associated "tag".

    Kind regards

    Vincent

    3
  • Anton Mintsev

    Do we need t to do something to get the custom field value in Explore? Will it be GA? 

    0
  • Vincent Dollet

    Hi Anton,

    It is now GA - we are now displaying custom field values instead of tags

    Here is the announcement: https://explore.zendesk.com/hc/en-us/articles/360002129067-Custom-ticket-field-values

    If you have any issue, don't hesitate to reach out: support@zendesk.com

    Kind regards

    Vincent

    0
  • Melysa Cheatham

    Hi Tobias,

    I was creating a new query today and am still seeing the tags for my custom field. Do you have a date for the new version to make the change to the value instead of associated tag?

    0
  • Tobias Hermanns

    Hi Vincent,

     

    the functionallity is gone.

     

    What´s up here?

    0
  • Vincent Dollet

    Hi Tobias, all,

    My apologies - I haven't updated this specific post.

    We actually had to roll this out via an Early Access Program. Feel free to sign-up here if you want to try it out: https://goo.gl/forms/tgAIuHnIHG0EYCh62

    Kind regards

    Vincent

    0
  • Tobias Hermanns

    Hi Vincent,

     

    thanks, register for EAP.

     

    /Tobias

    0

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