Feature Request: Add Organization External ID as a possible field.

Completed

5 Comments

  • Jonathan Hensley

    I completely agree with Dan on this. We have information passed to the external ID that would speed up my work and processing time if it was something that could be pulled.  

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  • Vincent Dollet

    Hi Dan, Jonathan,

    Apologies for the delayed follow-up. Based on your feedback, we are planning to enrich the organization dataset available in Explore with the external_id that can be set programmatically, through bulk import or connectors.

     

    We'll get back to you shortly with the targeted release date.

    Kind regards

    Vincent

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  • Dan Ross

    Hey Vincent,

    Any news on the targeted release date?

    Thanks!

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  • Vincent Dollet

    Hey Dan,

    Apologies for the delayed follow-up. You'll be able to access the requester's external organisation ID by the end of August.

    Thank you for your patience!

    Kind regards

    Vincent

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  • Vincent Dollet

    Dear all,

    I realise I haven't updated the community on this request - my apologies.

    You can report on external IDs for end-users & organisations in the Tickets dataset. Here's the documentation: https://explore.zendesk.com/hc/en-us/articles/360001967507-Metrics-and-attributes-for-Zendesk-Support

    Kind regards

    Vincent

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