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Jessica Marasco

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Activity overview

Latest activity by Jessica Marasco
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    Jessica Marasco created an article,

    Setting editor and admin permissions

    After you add users to your Explore account, and define their role, you can select which datasets and dashboards they can view and change. This capability can help you secure your company informa...

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    Jessica Marasco created an article,

    Zendesk Explore glossary

    This glossary describes the key concepts and terminology used throughout Zendesk Explore and is a good place to get started learning how to set up and use Zendesk Explore. A - B - C - D - E - F ...

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    Jessica Marasco created an article,

    Recipe: Measure growth between time periods

    By Florent DE Goriainoff You can create reports to demonstrate the growth or decline of your results over time. Using calculated metrics, you can compare results from the current week, month, q...

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    Jessica Marasco commented,

    Hi Tina,  Sorry about the late reply on this one! You can create custom metrics in Explore by using calculated metrics within the Query Builder. To create custom metrics using your own calculations...

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    Jessica Marasco commented,

    Hey Tina, Sorry about that! The link is fixed now. Thank you for letting us know! Best,  Jessica  

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    Jessica Marasco commented,

    Hi Jonathan, Thank you for your feedback! We can definitely incorporate more screenshots into the article and rework the information into a better walkthrough/use case. We'll keep you posted on the...

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    Jessica Marasco created an article,

    Setting a metric's default and visible aggregators

    When you add a metric to your query, Explore will automatically calculate the sum of the metric results. You can change how metric results are first calculated by selecting a new default aggregator...

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    Jessica Marasco created an article,

    Adding a query to your dashboard

    After you create your queries, you can add them to your custom or cloned dashboards. Queries are added as a type of widget you add to a dashboard. For more information on adding the other widgets, ...

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    Jessica Marasco created an article,

    Interacting with dashboards

    If you are a viewer in Explore, you can change what data to view on both pre-built and shared dashboards by using interactive widgets. Pre-built dashboards will only contain some of the available ...

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    Jessica Marasco created an article,

    Customizing queries

    After you create a query, you can begin to customize your query appearance and data. If you have not created a query yet, see Creating a new query. Only users with the editor or admin roles can c...