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Jessica Marasco

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Activity overview

Latest activity by Jessica Marasco
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    Jessica Marasco created an article,

    Setting editor and admin permissions

    After you add users to your Explore account, you can select which datasets and dashboards they can view. This article will discuss how to set permissions for editors and admins and the different t...

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    Jessica Marasco created an article,

    Getting started with dashboards

    In Explore you can use dashboards as a customizable space to share multiple queries with your Zendesk Support users. Explore dashboards contain several different features that enable you to better...

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    Jessica Marasco created an article,

    Getting started modifying queries

    Zendesk Explore's pre-built dashboards provide you with queries that analyze your most important Zendesk Support data. However, sometimes these queries and dashboards might not be customized to su...

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    Jessica Marasco created an article,

    Getting started creating custom queries

    This article will discuss how to create new, empty queries. If you want to modify an existing query from a pre-built dashboard, see Getting starting modifying queries. Only editors and admins can ...

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    Jessica Marasco created an article,

    Getting started with queries

    In Explore, you can display your data in customizable reports, or queries. Your Zendesk Support pre-built dashboards already contain some pre-built queries for you; however, you might want to chan...

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    Jessica Marasco created an article,

    Getting started with your Zendesk pre-built dashboards

    Zendesk Explore provides you with pre-built dashboards that display your most important data in an easily accessible format. Any user that you enable Explore for will be able to view the pre-built...

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    Jessica Marasco created an article,

    Introduction to the Zendesk Explore interface

    This article will walk you through the different components of the Zendesk Explore interface. The interface has the following components: Explore interface basics Explore libraries Dashboard, Qu...

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    Jessica Marasco created an article,

    Zendesk Explore glossary

    This glossary describes the key concepts and terminology used throughout Zendesk Explore and is a good place to get started learning how to set up and use Zendesk Explore. A - B - C - D - E - F - ...

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    Jessica Marasco created an article,

    Recipe: Measure growth between time periods

    By Florent DE Goriainoff You can create reports to demonstrate the growth or decline of your results over time. Using calculated metrics, you can compare results from the current week, month, qu...

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    Jessica Marasco commented,

    Hi Tina,  Sorry about the late reply on this one! You can create custom metrics in Explore by using calculated metrics within the Query Builder. To create custom metrics using your own calculations...