Avatar

Jessica Marasco

  • Total activity 166
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 2 users
  • Votes 1
  • Subscriptions 103

Activity overview

Latest activity by Jessica Marasco
  • Avatar

    Jessica Marasco created an article,

    Setting editor and admin permissions

    After you add users to your Explore account, and define their role, you can choose which datasets they can view and change. This helps you secure your company information from unauthorized views ...

  • Avatar

    Jessica Marasco created an article,

    Zendesk Explore glossary

    This glossary describes the key concepts and terminology used throughout Zendesk Explore. If you're looking for help getting up and running with Explore, see Getting started with Zendesk Explore....

  • Avatar

    Jessica Marasco commented,

    Hi Tina,  Sorry about the late reply on this one! You can create custom metrics in Explore by using calculated metrics within the Query Builder. To create custom metrics using your own calculations...

  • Avatar

    Jessica Marasco commented,

    Hi Jonathan, Thank you for your feedback! We can definitely incorporate more screenshots into the article and rework the information into a better walkthrough/use case. We'll keep you posted on the...

  • Avatar

    Jessica Marasco created an article,

    Setting a metric's default and visible aggregators

    When you add a metric to a query, Explore automatically calculates the sum of the metric results. You can change how metric results are first calculated by selecting a new default aggregator. Rea...

  • Avatar

    Jessica Marasco created an article,

    Adding queries to dashboards

    After you create your queries, you can add them to dashboards that you created, or cloned from other dashboards. You can add many different items like text, filters, and pictures to a dashboard. ...

  • Avatar

    Jessica Marasco created an article,

    Interacting with dashboards

    If your Explore role is viewer, you can change the information you view on both pre-built and shared dashboards by using interactive widgets. Pre-built dashboards contain some of the available in...

  • Avatar

    Jessica Marasco created an article,

    Customizing queries

    After you create a query, you can customize its appearance and results. If you have not yet created a query, see Creating queries. Only users with the editor or admin role can create queries. Not...

  • Avatar

    Jessica Marasco commented,

    Awesome tip Marion!

  • Avatar

    Jessica Marasco created a post,

    Guidelines for writing community tips

    Community tips are detailed posts by Zendesk community members that share specific workflows, customizations, or code, and  provide the community with problem solutions, unique ways to utilize fe...